Taiga Taiga
Request a demo
Home/Support

Help built into the platform — not bolted on.

When something needs attention, your team should not have to leave Taiga to get it resolved. Support lives inside the platform, with full context attached.

Embedded support line

Reach the Taiga team directly from inside the platform — no separate portal, no lost context.

Dealing desk Risk Compliance Management IT Support Taiga

In-app ticketing

Diagnose and report issues from where they happen — every ticket arrives with the context to resolve it fast.

Dedicated chat channels

A direct, ongoing line to the people who know your deployment.

FIX 4.4 session — live
10:43:06.886 MD8=FIX.4.4 35=W 34=1288 49=TAIGA 56=LP-D 55=WTICRUDE 268=2 270=2062.5005 271=1000000 10=172
10:43:36.862 NEW8=FIX.4.4 35=D 34=1289 49=TAIGA 56=LP-B 55=GBPUSD 54=2 38=100000 40=2 44=219.5157 10=168
10:43:39.904 MD8=FIX.4.4 35=W 34=1290 49=TAIGA 56=LP-D 55=XAUUSD 268=2 270=37.0683 271=1000000 10=179
10:43:42.618 HB8=FIX.4.4 35=0 34=1291 49=TAIGA 56=LP-B 112=hb 10=169
10:44:15.825 NEW8=FIX.4.4 35=D 34=1292 49=TAIGA 56=LP-B 55=USDJPY 54=2 38=50000 40=2 44=1598.1321 10=158
10:44:18.935 HB8=FIX.4.4 35=0 34=1293 49=TAIGA 56=LP-A 112=hb 10=160
10:44:48.862 HB8=FIX.4.4 35=0 34=1294 49=TAIGA 56=LP-A 112=hb 10=165
10:44:51.748 NEW8=FIX.4.4 35=D 34=1295 49=TAIGA 56=LP-A 55=EURUSD 54=1 38=50000 40=2 44=1134.0863 10=153
10:44:54.814 HB8=FIX.4.4 35=0 34=1296 49=TAIGA 56=LP-B 112=hb 10=161
10:44:57.759 HB8=FIX.4.4 35=0 34=1297 49=TAIGA 56=LP-D 112=hb 10=148
10:45:27.961 HB8=FIX.4.4 35=0 34=1298 49=TAIGA 56=LP-A 112=hb 10=171
10:45:57.949 NEW8=FIX.4.4 35=D 34=1299 49=TAIGA 56=LP-D 55=USDJPY 54=2 38=1000000 40=2 44=281.8124 10=148
10:46:00.708 HB8=FIX.4.4 35=0 34=1300 49=TAIGA 56=LP-C 112=hb 10=153
10:46:30.801 MD8=FIX.4.4 35=W 34=1301 49=TAIGA 56=LP-A 55=EURUSD 268=2 270=515.0511 271=2500000 10=149
10:46:33.995 NEW8=FIX.4.4 35=D 34=1302 49=TAIGA 56=LP-C 55=BTCUSD 54=1 38=50000 40=2 44=504.1769 10=144
10:47:03.607 NEW8=FIX.4.4 35=D 34=1303 49=TAIGA 56=LP-C 55=WTICRUDE 54=2 38=100000 40=2 44=2090.18 10=148
10:47:33.921 HB8=FIX.4.4 35=0 34=1304 49=TAIGA 56=LP-B 112=hb 10=152
10:48:03.978EXEC8=FIX.4.4 35=8 34=1305 49=TAIGA 56=LP-B 55=BTCUSD 150=0 39=0 14=50000 6=1017.0755 10=170
10:48:06.655 HB8=FIX.4.4 35=0 34=1306 49=TAIGA 56=LP-C 112=hb 10=165
10:48:39.815EXEC8=FIX.4.4 35=8 34=1307 49=TAIGA 56=LP-D 55=AUDUSD 150=0 39=0 14=50000 6=2241.3814 10=173
10:48:42.664 HB8=FIX.4.4 35=0 34=1308 49=TAIGA 56=LP-A 112=hb 10=153
10:49:12.983 HB8=FIX.4.4 35=0 34=1309 49=TAIGA 56=LP-C 112=hb 10=168
10:49:42.630 HB8=FIX.4.4 35=0 34=1310 49=TAIGA 56=LP-C 112=hb 10=173
10:49:48.667 HB8=FIX.4.4 35=0 34=1311 49=TAIGA 56=LP-B 112=hb 10=161
10:49:54.899 MD8=FIX.4.4 35=W 34=1312 49=TAIGA 56=LP-A 55=EURUSD 268=2 270=2195.5132 271=2500000 10=170
10:49:57.610 NEW8=FIX.4.4 35=D 34=1313 49=TAIGA 56=LP-A 55=WTICRUDE 54=2 38=250000 40=2 44=330.2703 10=144
10:43:06.886 MD8=FIX.4.4 35=W 34=1288 49=TAIGA 56=LP-D 55=WTICRUDE 268=2 270=2062.5005 271=1000000 10=172
10:43:36.862 NEW8=FIX.4.4 35=D 34=1289 49=TAIGA 56=LP-B 55=GBPUSD 54=2 38=100000 40=2 44=219.5157 10=168
10:43:39.904 MD8=FIX.4.4 35=W 34=1290 49=TAIGA 56=LP-D 55=XAUUSD 268=2 270=37.0683 271=1000000 10=179
10:43:42.618 HB8=FIX.4.4 35=0 34=1291 49=TAIGA 56=LP-B 112=hb 10=169
10:44:15.825 NEW8=FIX.4.4 35=D 34=1292 49=TAIGA 56=LP-B 55=USDJPY 54=2 38=50000 40=2 44=1598.1321 10=158
10:44:18.935 HB8=FIX.4.4 35=0 34=1293 49=TAIGA 56=LP-A 112=hb 10=160
10:44:48.862 HB8=FIX.4.4 35=0 34=1294 49=TAIGA 56=LP-A 112=hb 10=165
10:44:51.748 NEW8=FIX.4.4 35=D 34=1295 49=TAIGA 56=LP-A 55=EURUSD 54=1 38=50000 40=2 44=1134.0863 10=153
10:44:54.814 HB8=FIX.4.4 35=0 34=1296 49=TAIGA 56=LP-B 112=hb 10=161
10:44:57.759 HB8=FIX.4.4 35=0 34=1297 49=TAIGA 56=LP-D 112=hb 10=148
10:45:27.961 HB8=FIX.4.4 35=0 34=1298 49=TAIGA 56=LP-A 112=hb 10=171
10:45:57.949 NEW8=FIX.4.4 35=D 34=1299 49=TAIGA 56=LP-D 55=USDJPY 54=2 38=1000000 40=2 44=281.8124 10=148
10:46:00.708 HB8=FIX.4.4 35=0 34=1300 49=TAIGA 56=LP-C 112=hb 10=153
10:46:30.801 MD8=FIX.4.4 35=W 34=1301 49=TAIGA 56=LP-A 55=EURUSD 268=2 270=515.0511 271=2500000 10=149
10:46:33.995 NEW8=FIX.4.4 35=D 34=1302 49=TAIGA 56=LP-C 55=BTCUSD 54=1 38=50000 40=2 44=504.1769 10=144
10:47:03.607 NEW8=FIX.4.4 35=D 34=1303 49=TAIGA 56=LP-C 55=WTICRUDE 54=2 38=100000 40=2 44=2090.18 10=148
10:47:33.921 HB8=FIX.4.4 35=0 34=1304 49=TAIGA 56=LP-B 112=hb 10=152
10:48:03.978EXEC8=FIX.4.4 35=8 34=1305 49=TAIGA 56=LP-B 55=BTCUSD 150=0 39=0 14=50000 6=1017.0755 10=170
10:48:06.655 HB8=FIX.4.4 35=0 34=1306 49=TAIGA 56=LP-C 112=hb 10=165
10:48:39.815EXEC8=FIX.4.4 35=8 34=1307 49=TAIGA 56=LP-D 55=AUDUSD 150=0 39=0 14=50000 6=2241.3814 10=173
10:48:42.664 HB8=FIX.4.4 35=0 34=1308 49=TAIGA 56=LP-A 112=hb 10=153
10:49:12.983 HB8=FIX.4.4 35=0 34=1309 49=TAIGA 56=LP-C 112=hb 10=168
10:49:42.630 HB8=FIX.4.4 35=0 34=1310 49=TAIGA 56=LP-C 112=hb 10=173
10:49:48.667 HB8=FIX.4.4 35=0 34=1311 49=TAIGA 56=LP-B 112=hb 10=161
10:49:54.899 MD8=FIX.4.4 35=W 34=1312 49=TAIGA 56=LP-A 55=EURUSD 268=2 270=2195.5132 271=2500000 10=170
10:49:57.610 NEW8=FIX.4.4 35=D 34=1313 49=TAIGA 56=LP-A 55=WTICRUDE 54=2 38=250000 40=2 44=330.2703 10=144
Onboarding

A simple, structured onboarding process.

Getting started with Taiga is straightforward. Our team works closely with you to understand your trading operation, risk-management requirements and existing infrastructure — then guides you through every step to a smooth, predictable deployment.

Discovery & planning

We start by understanding your business, trading model, liquidity setup and risk objectives — so Taiga is tailored to your operation from day one.

Connectivity & integration

We connect Taiga to your trading environment and liquidity providers, so all relevant activity, positions and exposure are available to the platform.

Configuration & risk setup

Together we define the risk policies, exposure limits, alerting rules and automation settings that align with your dealing practices.

Testing & validation

Before go-live we test thoroughly — data accuracy, connectivity, reporting and risk controls all operating exactly as expected.

Go live

Once testing is complete, Taiga moves to production and begins monitoring and managing your risk environment in real time.

Ongoing support

The relationship does not end at deployment. We keep supporting your team and help you get maximum value as your business evolves.

Typical onboarding activities.

—Review of your trading and risk-management setup
—Integration with trading platforms and liquidity providers
—Configuration of risk policies and controls
—User training and knowledge transfer
—Testing and production-readiness checks
—Guided go-live and post-launch support

A structured process. A predictable deployment. A successful go-live.

See Taiga on your own book.

Request a walkthrough of the full platform with demo data, tailored to how your desk works.

Request a demo
Taiga

Real-time risk, exposure, analytics & execution — one platform for the whole desk.